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Virtual receptionist is a cloud based IVR system which routes all the customer calls to the right department. It stays available to your customers 24*7 and hence caters to the needs of the customers even after office hours.
IVR is an automated telephony technology which allows user to interact with computers. An IVR application has Pre-Recorded voice response options for particular services, caller can choose a prior destination according to his/her requirement. Main objective of Hosted IVR is to cut down the customer service cost and guiding them to department and inform they require. The System can handle large number of calls.
IVR system can be used for multi purpose as